WARRANTY
TERMS AND CONDITIONS OF WARRANTY:
1. The Warranty is made to the original owner only and is nontransferable. It is only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase, the serial number, the dealer’s name (if applicable) and the designation of the model. CrownCruiser reserves the right to reject the coverage of this Warranty if the accompanying documentation of the CrownCruiser components is not accurate or complete.
2. The Warranty becomes effective from the date of original purchase and expires at the end of the applicable Warranty period.
3. This Warranty is void if the care instructions in the owner’s manual (whether provided with the sale or posted on the CrownCruiser website), and any amendments thereto, are not followed.
4. This Warranty does not apply to rental or commercial use of the Product.
5. This Warranty exclusively covers systems and components provided by CrownCruiser.
6. The use of spare parts from unknown sources, for example, replacement parts from third parties is strictly prohibited.
7. Photo and /or video will be required for warranty inspection by a CrownCruiser Customer care agent.
8. If you purchased a bike and had it then shipped to another country or outlying island territories (ex: DOM-TOM, Netherlands Antilles), parts will only be sent to the country and mainland European territory in which the bike was originally sent.
9. This Warranty only covers defective materials and manufacturing defects. In the case of a warranty claim, CrownCruiser undertakes to either repair faulty system components and/or to replace such components, at the discretion of CrownCruiser. Upon identifying a fault with a CrownCruiser bike, the owner must contact the Company or a local authorised CrownCruiser dealer to initiate the warranty process. Any component to be repaired under this Warranty must betransported to the dealer at the owner’s own expense and risk, and, after the completion of such repair, must be picked up at the dealer. Costs for repair work performed in advance by persons who have not been authorised by CrownCruiser will not be reimbursed. In such a case, any warranty claim will cease and any remaining warranty period will be voided. Repair work and/ or replacement ofcomponents during the warranty period does not lead to an extension and/or a new start of the warranty period. Repair work and direct replacement during the warranty period may be performed with functionally equivalent replacement components. This Warranty excludes any claims as to the reimbursement of property damages, downtimes, travel expenses, lost profit, or any other claims.CrownCruiser maximum liability in connection with this Warranty is limited to the purchase price of the Product.
EXCLUSIONS – ITEMS NOT COVERED UNDER WARRANTY
1. External influences, mainly falling rocks, collision, accident, and other external events with an immediate external effect due to mechanical powers.
2. Purposeful and/or malevolent acts, theft, and robbery as well as natural hazard events and/or acts of mischief. Inappropriate use, e.g., the Product was exposed to liquids, chemicals of any type and/or extreme temperatures, wetness and humidity and/or if the battery suffers damages due to non-compliance with the special instructions outlined in the chapter “Handling and Charging of theBattery.“ Inappropriate use includes the use of the Product for stunts, jumps and/or riding with more than one person.
3. Overcharging the battery or not adhering to the Battery Care Instructions (whether provided with the sale or posted on the CrownCruiser website), and any amendments thereto.
4. In the case of test, maintenance, repair, and replacement work due to normal use.
5. If the model, serial or product number on CrownCruiser product has been changed, deleted, blurred, or removed. The seal and/or the serial number decal on the battery housing has been broken or obviously manipulated.
6. In the case of use of the battery in systems that are not approved for such use with this particular Product.
7. In the case of the operation of the CrownCruiser system with batteries other than the batteries designed for the CrownCruiser system (refer to owner’s manual).
8. If one or more than one CrownCruiser part has been opened, altered or repainted.
9. If CrownCruiser concludes that there has been a case of modification or tampering with firmware.
10. If the Product is sold, gifted, or rented.
LABOR COST OF REPAIRS: Under Warranty, we will repair or replace defective components and parts only. This Warranty does not cover the required labor cost of repairs from non-authorised parties and CrownCruiser reserves the right to withhold coverage of labor costs at its sole discretion.
