shipping policy
HOW DOES THE DELIVERY PROCESS WORK?
Once your order has been completed, our team will build your luxury electric cruiser bike from the ground up. As soon as a completion date has been set, you will receive an email confirming the scheduled delivery date.On the day of delivery, you will receive a time window and tracking link via text, along with a contact number for the delivery team, so you can check up on your delivery at any time. (Please note, if you live in a particularly difficult to reach location, it may be one of our dedicated transporter partners that delivers your cruiser bike. If this is the case with yours, they may contact you directly to arrange the date and time.)
On arrival, our delivery driver will hand over your CrownCruiser, owner’s manual, and relevant paperwork. They will also give you a run-down of how to use your brand new road cruiser and answer any questions you may have.Our products will be delivered in a van and will require space to park. If you live in a busy area with little to no parking, please bear with our driver while they find a suitable place to stop and offload.
WILL MY CROWNCRUISER BE DELIVERED FREE OF CHARGE?
Yes! The cost of delivery is included in your bike purchase. However, if we have to make multiple attempts to deliver your bike, you may incur an additional charge.
HOW LONG AFTER I ORDER SHOULD I EXPECT TO RECEIVE MY BIKE?
This depends on our production capacity at the time of order, if we have a high volume of orders it may take up to 10 weeks. Generally, we aim to get your bike to you within 4 weeks, depending on your delivery area. You can email support@crowncruiser.bike or call our team on +44 24 7718 0149 to get an update on your order at any time.
WHERE DOES CROWNCRUISER DELIVER?
We currently deliver to the United Kingdom, excluding Northern Ireland and the Scottish Highlands and Islands.Postal areas we currently do not deliver to:
Postal areas we currently do not deliver to:
Postcode Area
Postcode Area
BT
HS
Western Isles
IM
Isle Of Man
IV
Inverness
KA
Kilmarnock
KW
Kirkwall
ZE
Lerwick
PO (excluding)
The Isle of Wight
PH (excluding)
Remote parts of Perth postal region, Scotland
PA (excluding)
Islands in Paisley postal region, Scotland
Belfast
If you are located in an area to which we do not deliver, please contact us directly and we’ll be happy to discuss the possibility of viable delivery alternatives.
CAN I CHANGE MY DELIVERY DATE AND ADDRESS?
We schedule our deliveries in advance and deliver to specific regions on specific days. If the initial time sent to you via email does not work or you’d like to change the delivery address, you can contact us via support@crowncruiser.bike or on +44 24 7718 0149. Please note, changes to your delivery date may delay your delivery.
WHAT DAYS DOES CROWNCRUISER DELIVER?
Mon to Fri between 8am and 7pm (with deliveries taking place over weekends when necessary).We want to make your delivery a stress-free and simple process. If you have any questions, please contact us via support@crowncruiser.bike or +44 24 7718 0149.
HOW MUCH DOES A CROWNCRUISER DELIVERY COST?
The cost depends on your delivery area. However, if we have to make multiple attempts to deliver your bike, you may incur an additional charge.
HOW LONG AFTER I COMPLETE MY ORDER SHOULD I EXPECT TO RECEIVE MY CROWNCRUISER?
Generally, we aim to get your Cruiser bike to you within Four weeks depending on your delivery area. If we have a very high volume of orders, it may be up to ten weeks. We will confirm your delivery estimate with you at or around the time of order. You can email support@crowncruiser.bike or call our team on +44 24 7718 0149 to get an update on your order at any time.
CAN YOU DELIVER TO MY OFFICE?
Yes, we can deliver to your home or office.
DOES CROWNCRUISER OUTSOURCE DELIVERIES?
Yes, If our delivery volumes are particularly high, it may be one of our dedicated transporter partners that delivers your CrownCruiser. If this is the case with yours, they may contact you directly to arrange the date and time.
COVID-19 PROCEDURES
If you’re self-isolating or would like a contactless delivery, please let us know via the special requests field in the check-out or email support@crowncruiser.bike
